Making a claim is easy.
Just call 1-866-MY-AVIVA (1-866-692-8482) and a Claims Care Advisor will ensure you receive fast, reliable and personal support and service, 24 hours a day, 7 days a week.
You’ll also have exclusive access to:
Aviva’s Premiere Network is a network of preferred vendors selected for the high-quality and customer service they provide. Be it auto repair shops, contractors or property restoration experts, these are professionals that get the job done right for you. When you choose to use Aviva’s Premiere Network, we guarantee the work.
Aviva’s Premiere Healthcare ensures you receive timely and appropriate health care services if you’re injured in an auto accident, a benefit included in your insurance policy. Let us take care of the details, so you can concentrate on getting better.
Aviva Claims Service Guarantee
We’re committed to delivering excellent service. We set the expectations for our service up front and then deliver on them!
If you are dissatisfied with the service we provide during the settlement of a covered claim and we are unable to remedy the situation we will pay you an amount equal to the current premium of your policy, in addition to the settlement amount. Our claims service guarantee extends to your satisfaction with the service you receive, not our decision on coverage or evaluation. This payment does not affect your coverage for the remaining period of the policy.
This guarantee is not applicable in the case of disasters or catastrophes, such as ice storms, hailstorms, hurricanes, tornados, blackouts, forest fires, or any event beyond our control, including unusual market conditions that would impact the ability to service your claim. This guarantee may be amended or terminated at any time.
This guarantee applies to home and auto personal insurance policy claims across the Aviva family of companies across Canada, effective April 7th, 2008.
The guarantee does not extend to warranty coverage.
Payments for Claims Service Satisfaction Guarantee requests will not be issued under the following circumstances:
- There is a disagreement on coverage
- There is a disagreement on a settlement amount
- The claim has been denied due to a policy exclusion or violation of a statutory condition
- If a service failure has been made or caused by the policyholder
- There is a disagreement with respect to a fault determination
Policyholders must make claims for the Claims Service Satisfaction Guarantee to Aviva Canada in writing.
Letters may be addressed to:
Vice President, Customer Loyalty
Aviva Canada Inc.
2206 Eglinton Avenue East
Scarborough, ON M1L 4S8
